To look for your order status, you will be asked to enter your order number and your email address. This status will provide the timeframe remaining for your order to ship. Please allow 3 to 7 business days for delivery. To learn about the status of your order please Click Here
We can consider shipping discounts for bulk orders; however, the request must be done prior to submitting the order.
Keep in mind all sales are final, and once your order has been confirmed and placed, we cannot proceed with any changes or cancellations, since they are sent into a production process. *Orders can take 2-3 weeks to produce before being shipped.
The Urban Jewels reserves the right to ship orders combined or individually.
Please note, expedited shipping does not include expedited production, since the product has to go through standard manufacturing.
An email confirmation with your tracking number will be emailed once your item has shipped.
*For longer lasting durability, we recommend our precious metals of sterling silver and gold.
Please send the image to our email address firstname.lastname@example.org
• Billing address does not match bank records
• Bank system failure
• Insufficient funds available
To process your payment, please follow this link: https://www.theurbanjewels.com/
Enter your total order amount by selecting the dollar and cents to pay.
Once you have checked-out and paid the amount due, please send us an email with the confirmation number, in order to finalize your order. Send the confirmation to: email@example.com
**NOTE: Failure to providing confirmation of your payment will keep your order in a delayed status.
• Missing Apt / Suite / Unit number
• Insufficient or additional characters
• Invalid zip code
Check and confirm spaces, characters and/or abbreviations. Please respond to our email address firstname.lastname@example.org, confirming the address provided and any corrections in order to proceed with your order.
**NOTE: Failure to providing an address update will keep your order in a delayed status.
**NOTE: Failure to providing the personalization will keep your order in a delayed status.
If you could not find an answer to your inquiry, leave us a voicemail on our customer service voicemail line at +1 (347)-826-1113 or click here to send us a message. Please include your order number, name, and contact details and it would be a pleasure to assist you!
Thank you for choosing The Urban Jewels!